Privacy Policy

1. Who we are

QuadNine Ltd is a digital services company registered in Malta. We operate the website at quadnine.mt and provide managed hosting, SEO, content, design, and automation services to businesses in Malta and across Europe.

Data controller: QuadNine Ltd, Malta
Contact: info@quadnine.mt

2. What data we collect

We collect personal data only when you actively provide it or when it is generated through your use of our website:

• Contact form submissions: name, email address, and any message content you submit.
• Email correspondence: any data included in emails you send to us.
• Analytics data: anonymised usage data collected via Google Analytics (pages visited, browser type, approximate location, time on site). IP addresses are anonymised before storage.
• Cookies: session cookies required for the website to function, and analytics cookies if you consent.

3. Legal basis for processing

We process personal data under the following legal bases (GDPR Article 6):

• Legitimate interest — responding to enquiries and operating our website.
• Consent — analytics cookies, where you have given consent via our cookie notice.
• Contract — processing data necessary to deliver services to existing clients.

4. How we use your data

• To respond to your enquiries and provide requested services.
• To improve our website and understand how visitors use it.
• To send service-related communications to existing clients.
• To comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data retention

Contact form enquiries are retained for up to 24 months. Client data is retained for the duration of the service relationship and for up to 7 years thereafter to comply with Maltese accounting and tax obligations. Analytics data is retained for 14 months in Google Analytics.

6. Third-party services

We use the following third-party services that may process personal data:

• Google Analytics — website analytics (EU data processing agreement in place).
• SiteGround — EU-based hosting provider that stores website data on servers within the European Union.
• Contact Form 7 — form processing plugin; submissions are stored temporarily in our WordPress database.

7. Your rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (right to erasure).
• Object to or restrict processing.
• Receive your data in a portable format.
• Withdraw consent at any time (where consent is the legal basis).
• Lodge a complaint with the Information and Data Protection Commissioner (IDPC) in Malta.

To exercise any of these rights, email us at info@quadnine.mt. We will respond within 30 days.

8. Cookies

We use strictly necessary cookies to operate the website. Analytics cookies are only set with your consent. You can withdraw consent at any time by clearing your browser cookies. We do not use advertising or tracking cookies.

9. Security

We implement appropriate technical and organisational measures to protect your data, including HTTPS encryption, access controls, and regular security monitoring of our hosting environment.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests: info@quadnine.mt